I rarely give reviews, but it this place definitely deserves the shoutout. I was due for a 60k service (which entails the spark plugs being replaced), and the Subaru dealership quoted me an absurd amount. I called Dragonfly on a Wednesday and spoke to Luis, who was able to give me a quote; he broke down the charges line by line over the phone. The quote he gave me was nearly half of what the dealership was quoting me! He told me to bring in my car Friday morning and that it'd be done end of day. I did exactly that paid exactly what he quoted me for over the phone. The thing that drew me into the shop was Luis' customer service. Even on the phone for a quote, Luis was friendly and seemed very genuine in making me feel heard. This was not different when I came to meet him in the shop to drop off my car. I've been in customer service my whole career and you just know when people are faking it. Luis was always 100% genuine and I will be bringing my car back here moving forward. Thanks Luis and Dragonfly! Oh also, they're a AAA certified shop for the extra peace of mind.
Thank you so much for your honest and positive feedback Desmond! We try and give everyone the best service and experience here at Dragonfly and We are so pleased to hear that you enjoyed our service! We hope to see you in the future whenever you need any assistance in repairs etc. Hope you have a great day!
- Dragonfly Automotive