They care about their ratings, (Google repeatedly prompted me to provide one) thus they're ostensibly going to care about their customer's experience if they're following up with even non-customers
We appreciate you taking the time to leave us a review, but are saddened to see that you did not have an excellent experience at our shop and there may have been room for some improvement. Is there a way we can improve so next time your experience is worthy of 5-stars? Please give us a call at the shop and ask to speak to our manager with suggestions for improvement as we would like to make things right. Thank you!
- Dragonfly Automotive