I came in for my second oil change from this business as I had such a great experience the last time I went in. It was a great price for a full synthetic oil change, $45 (they run specials on Groupon—but you need to make an appointment if you purchase an oil change from them through Groupon just FYI.) In the process of changing my oil I was told I needed a new air filter, and my tires rotated. I signed off on these services. However, I was told that the last person to do work on my car ruined one of the parts that connects the tire to the car and that it would need to be replaced in order to complete the tire rotation. Unfortunately, it was pretty difficult to find the correct part for my car—the owner placed six different orders in attempt to get the right fit, to no avail. I arrived at 11 AM and between all the extra work, it was 4 PM before we decided I should either take a rental car or Uber home. I chose the latter, and around 10:30 AM the next day I was informed my car was finished, but that the correct part would put my total $100+ more than I was originally quoted. The owner was so kind to charge me the price the shop paid for it rather than the consumer price, because we had no way of knowing that the other parts weren’t going to work. All told, I only spent about $9 more dollars than I was originally quoted, and my car is driving much better. I will be returning!
Thanks for the excellent rating, Rashanna!
- Dragonfly Automotive