Reviews

Dragonfly - PCH

The front & rear A/C units weren't cooling at all. Dragonfly took several hours to troubleshoot the issue and successfully found a faulty front vacuum hose was the problem. Resolving the rear A/C issue had to be postponed. Thanks team Dragonfly for keeping me cool while driving!!

We appreciate your positive feedback Deborah! It's great to hear that we were able to resolve the issues with your A/C units and keep you cool on the road. We apologize for any inconvenience caused by the delayed resolution of the rear A/C problem. We look forward to assisting you with any future needs. -Luis

- Dragonfly - PCH

Dragonfly - PCH

Professional. Kind. Fair. Always reliable.

Thank you for choosing our services, Ed! We appreciate your kind words and our team is thrilled to know that we have exceeded your expectations. We strive to provide top-notch service, and it's great to see that you have consistently had positive experiences with us. We look forward to serving you again in the future! -Luis

- Dragonfly - PCH

Dragonfly - PCH

Dave, thank you for your 5-star rating. We appreciate you taking the time to share your five-star rating with us!

- Dragonfly - PCH

Dragonfly - PB

Thank you for the 5-star rating, Blaine! We are thrilled to hear that you had a great experience with us. If you have any questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future! -Luis

- Dragonfly - PB

Dragonfly - PCH

Every time I go into dragonfly the person working with me is personable and always helps with me to understand whats going on with my car. I really appreciate that they document everything with pictures and say what is urgent to be done now and what can wait. It’s that peace of mind Im always looking for when dealing with my car. Bill worked with me this time and he’s great-thanks Bill! Its nice to know I’ve got these people on board for all my car needs.

Tiffany, thank you for sharing such a positive experience at Dragonfly. We're thrilled you appreciated the personalized service provided by Bill. It's always our goal to ensure our customers feel informed and empowered when it comes to their car care. We look forward to being there for all your future automotive needs. -Luis

- Dragonfly - PCH

Dragonfly - PB

We had lube n oil change and transmission drain n fill. All done correctly and reasonably.

Thomas, it’s great to hear that your most recent visit went well. We’re happy to help with your vehicle needs anytime!

- Dragonfly - PB

Dragonfly - PCH

Dragonfly is simply first class! Friendly, honest, and among the very best mechanics you'll find anywhere. I have trusted my car to the PCH crew for years and have always been delighted with the service.

Thank you for the amazing review, John! We're thrilled to hear that you've been satisfied with our service for years. Here at Dragonfly, we always strive to provide top-notch service to our valued customers. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again soon!-Luis

- Dragonfly - PCH

Dragonfly - PB

I can’t recommend this shop enough. From the moment I brought my car in, they were professional, honest, and incredibly thorough. They quickly diagnosed the issue with my front brakes and rotors, got everything repaired, and even went above and beyond by fixing my broken windshield washer fluid hose free of charge. What really stood out was how detailed they were throughout the entire process. They provided a comprehensive inspection with a list of recommended maintenance items, explained everything clearly, and never once made me feel pressured to approve additional work. The quality of the work and customer service was outstanding. I’ll definitely be coming back here for any future repairs and routine maintenance like oil changes.

James, thank you for the glowing review! We're thrilled to hear that our transparent and thorough service made such a positive impression. It's great to know that our commitment to quality and customer satisfaction stood out to you. We look forward to serving you again for all your future automotive needs. Remember, routine maintenance like oil changes is just as important as repairs! -Luis

- Dragonfly - PB

Dragonfly - PCH

I brought my GMC 2500 HD diesel into Dragonfly Automotive for a simple fuel filter swap — a ~15-minute job that doesn’t even need a lift. I’d done my homework and had the OEM ACDelco filter in hand (bought from NAPA that morning for $60), so I just needed the labor. Everyone in the lounge was friendly, and I don’t doubt they do good work. But after waiting 20–30 minutes for a quote, I was told ~$350: they wouldn’t install my filter and required me to buy the identical part from them for ~$150 (2.5x what I’d just paid), plus a full billable hour at over $200/hr for a 15-minute procedure. I get that many shops won’t install customer-supplied parts and have a one-hour minimum — fair enough. My issue is that none of it was mentioned until I’d already invested half an hour waiting, at which point the clear expectation was that I’d just green-light it. A quick heads-up at the counter would have saved us both the time. I passed, and that afternoon an ASE-certified mechanic in Kearny Mesa did the same job for $80. Friendly people and likely solid work — but expect dealer-level pricing on even the most basic jobs, and get the full breakdown before you’re 30 minutes in.

Peyton, We appreciate your feedback and apologize for any miscommunication. We strive to provide transparent pricing. While we understand your frustration, our policy regarding customer-supplied parts and the hourly minimum is in place for quality control and to ensure customer satisfaction. Nonetheless, we will take your feedback into consideration and work towards improving our customer experience. Thank you for choosing Dragonfly Automotive.

- Dragonfly - PCH

Dragonfly - PB

These folks are really great.. very compentent and also honest (importantly). We just reviewed the history of my two vehicles and they told me that they didn't need tune ups!... and, they are always in touch very quickly that makes it easy to coordinate.

Jules, it's great to hear you appreciate how we keep things honest and straightforward, especially with those tune-up insights! We're glad staying in touch quickly helps make everything easier for you.

- Dragonfly - PB